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Checking Your Shipment And Filing Claims

Given the fact that a moving crew is physically carrying all of your possessions onto a truck and then off again at your destination, the unfortunate reality is that one or more items may be damaged during your move. If a moving company is handling the move, your entire load is insured, so its financial value is protected. Moving companies have procedures in place for you to receive compensation, and it is important that you follow these procedures carefully in order to receive a payment with a minimum of delay and trouble.


Check Your Shipment Immediately

To prove that any damage was caused by movers, you must inspect your load thoroughly as soon as it is delivered. It is very difficult to claim that movers are responsible for damage to an item that you report several months after the move. In addition, if your destination agent is on the scene when you discover the damage, he can serve as an independent voice confirming that the damage occurred during the move. Be sure to photograph the damage as evidence, and do not discard the broken piece until someone representing the moving company has had an opportunity to look at it himself.


You Should Check Your Shipment ImmediatelyYou Should Check Your Shipment Immediately


Filing a Claim

The process for filing a damaged item claim is fairly streamlined at most moving companies. You will be asked to fill out a form explaining the damage and attach photographs of it as proof. If everything is in order, you will then receive a check for the insured amount. Of course, you are not required to follow the claim process if you decide that the damaged piece is not worth the trouble, but after a deadline (usually nine months) you can not reverse your decision and file for compensation after all. If a legal dispute arises over the amount of the claim, you may need to submit the case for arbitration.